Terms and Conditions

 General Terms and Conditions of the company opTEAme SA

  1. Scope of Validity

These General Terms and Conditions of Sale ("Terms and Conditions" or "GC") are applicable to all activities provided by the Company opTEAme SA (hereinafter the "Company") (IDE: CHE-285.145.889), a company located at Chemin des Echarpes 26, 1290 Chavannes-des-Bois.

The company has the following purpose: Trade in products of all kinds, in particular products in the food industry, food additives and cosmetics.

These General Conditions apply to all sales made by the Company, whether through the Company's website (, through resellers, through sales made by telephone, by email, by oral statement or by any other expression of will.

By accessing and using the Company's website, in particular by purchasing the Company's products, the customer acknowledges being bound by these General Terms and Conditions, which he declares having read and understood.

The Company reserves the right, at its sole discretion, to modify these General Terms and Conditions at any time. It is the responsibility of the customer to consult them regularly in order to be informed of any modification. The Terms and Conditions applicable at the time of the conclusion of the contract by the client shall apply, unless the client has expressly agreed to other terms and conditions in writing.

  1. Conclusion of the contract

The conclusion of the contract takes place at the time of the customer's acceptance of the offer proposed by the Company in connection with the purchase of the Company's products.

The contract is in all cases concluded as soon as the customer accepts the services offered by the Company and/or when he orders products on the Company's website or when he purchases its products directly.

  1. Prices

Unless otherwise agreed, all prices are listed in Swiss francs (CHF). The Company reserves the right to indicate prices in other currencies depending on the countries in which its products will be sold.

All prices listed do not include additional amounts for value added tax (VAT), where applicable. The applicable VAT rate is determined according to the country concerned.

Prices do not include any additional taxes that may apply.

Prices do not include shipping and packaging costs.

The Company reserves the right to modify its prices at any time. The prices indicated on the Company's website as well as those indicated on its price list apply at the time of the conclusion of the contract.

  1. Payment

The Company offers the customer the following terms of payment: Invoice, Twint and Credit Card.

Generally, the sales price shall be paid in full by the customer upon conclusion of the contract. The Company will send the products ordered as soon as the sales price has been paid. In some cases, the Company may, at its sole discretion, issue an invoice to the customer and send the ordered products before the sales price has been paid.

The customer agrees to pay the invoice within 20 (twenty) days from the date of issue of the invoice.

If the invoice is not paid within the aforementioned period, the customer shall be in default immediately. Upon notice of default, the customer agrees to pay interest on arrears in the amount of 5% (five percent).

The company reserves the right to demand payment of an advance at any time and without giving motives.

If the company offers products for sale, rental or any other use through an internet platform, it reserves the right to demand payment by way of electronic as part of the ordering process (Credit card, PayPal or other payment systems).

It is not possible for the customer to compensate a possible claim on the invoice amount to be paid to the Company.

The Company reserves the right to waive delivery or services in the event of late payment.

  1. Obligations of the Company

5.1. Delivery / Delivery date

Delivery will be made within 14 (fourteen) working days of the order if it is to be made in Switzerland. Longer deadlines may apply in the case of international sales.

If timely delivery is not possible, the customer will be informed of the new delivery date or product availability within 5 (five) business days of the order. The Company will endeavor to offer him an alternative.

If the Company, its suppliers or mandated third parties are unable to perform within the agreed timeframe due to force majeure, for example in the event of a natural disaster, an earthquake, volcanic eruption, avalanche, weather, storm, storm, war, political or social unrest, civil war, revolution and insurrection, terrorism, sabotage, strike or nuclear accident or damage to nuclear reactors, then the Company shall be released from the obligation to perform its services during such cases of force majeure as well as during an appropriate period of time following the end of such events. If the case of force majeure lasts more than 30 (thirty) days, the Company shall be entitled to withdraw from the contract. The Company must then reimburse in full the sums already paid by the client.

Further claims, in particular claims for damages due to force majeure are excluded.

Unless otherwise agreed, the place of performance shall be at the place of the seat of the Company.

The service provided by the Company shall be accepted as performed when the products are handed over to the carrier selected by the Company.

5.2. Auxiliaries

The Company expressly reserves the right to hire auxiliaries in order to carry out its contractual Obligations.

  1. Prohibition of recruitment

The client may not recruit or hire employees or auxiliaries of the Company, whether for its own account or for the account of a third party, without the express agreement of the Company. It

The client is also prohibited from employing employees or auxiliaries of the Company, either directly or indirectly, even after the end of the contractual relationship between the client and the Company.

This prohibition is valid during the year following the end of the employment relationship and is limited to the field of activity of the employees and auxiliaries concerned.

  1. Exchange

An exchange of products is excluded.

  1. Warranty

The legal rules concerning the guarantee apply.

The duration of the above-mentioned guarantees is 24 (twenty-four) months.

Any possible defect must be immediately reported to the Company. The Company shall then decide whether the defective product should be repaired or replaced. The customer only has a claim for reduction or reimbursement of the purchase price if replacement or repair is not possible. The customer may not request a replacement product during the period of repair. The warranty period starts again for the repaired item and continues to run after the original warranty period for the other items.

A refund is excluded.

  1. Liability

Any liability for indirect or consequential damage is excluded.

Liability for direct damage is limited to the sales price of the product / the price of the service. This limitation of liability does not apply in cases of intent or gross negligence.

The customer is under the obligation to inform the Company immediately of any damage.

Any liability of auxiliary persons is excluded to the extent permitted by law.

  1. Intellectual property rights

The Company has all the rights to the products and services it offers.

Neither these General Terms and Conditions nor the individual agreements relating to them deal with the disposal of intellectual property rights, unless this is expressly provided for.

In addition, any re-use, publication or distribution of information, pictures, texts or any other elements that the customer receives in connection with these provisions is excluded, unless expressly authorized by the Company.

The customer must ensure that he does not violate any intellectual property rights of third parties when using contents, pictures, texts or figurative elements when using them in connection with the Company.

  1. Data protection

The Company shall process and use the data collected at the time of the conclusion of the contract in order to fulfill its contractual obligations. The Company is taking all necessary measures to ensure data protection in accordance with the legal provisions. The customer agrees that its data are stored and used in accordance with the contract and is aware that the Company may disclose its own data or those of third parties in the event of injunctions from an court or authority. Unless the Customer has expressly excluded it, the Company shall be entitled to use its data for marketing purposes. The data necessary for the execution of the services can be transferred to the service partners mandated by the Company and to other third parties.

Data protection legislation applies.

12 Entirety

These Terms and Conditions replace all previous agreements or provisions. Only the provisions provided for in individual contracts which specify these General Terms and Conditions shall take precedence over them.

  1. Salvator Clause

The validity of these General Terms and Conditions shall not be affected if any of its provisions or any of its annexes is or should be declared null and void. In that case, the void or invalid provision will be replaced by a valid provision that approaches the purpose of the void or invalid provision. The same shall apply in the event of a possible contractual loophole.

  1. Privacy

The client, the Company and their auxiliaries agree to keep secret all information that has been exchanged or acquired within the framework of the services performed. The obligation of confidentiality continues even after the end of the contract.

  1. Agents and distributors

The customer accepts that possible distributors or agents may work independently of the Company and that potential claims should therefore be directed against them directly. The Company declines all responsibility in case of contractual violations committed by possible agents or distributors.

  1. Applicable law / Place of jurisdiction

These General Terms and Conditions are subject to Swiss law.

The courts located at the seat of the Company shall be empowered to settle any dispute between the parties, unless mandatory legal provisions to the contrary exist.

The Company shall be free to institute legal proceedings at the defendant's seat/home.

This agreement is an acknowledgement of debt within the meaning of Article 82 of the Federal Debt Enforcement and Bankruptcy Act.

The application of the United Nations Convention on Contracts for the International Sale of Goods (RS is expressly excluded.

  1. Contact

For any questions or requests for information, the customer can send an e-mail to the following e-mail address:

We look forward to hearing from you!

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